Tenant Survey Results

Lafford Homes recently conducted a survey of its tenants, covering a range of areas relating to our services and quality of our homes.  We are pleased to say we received a total of 40 responses – over 50% of those invited to participate.  We value the views of our customers and appreciate the time taken to reply to us. The results were positive and favourable to the services we strive towards across all our homes.

We asked tenants how they would rate the general appearance of their homes, grounds and communal areas if applicable; 92.5% of respondents were satisfied with the general appearance and more than half said it was above average or well above average.  We are delighted that the high standards of Lafford Homes is reflected in our tenant’s feedback. To see these standards for yourself you can view some of our homes on our properties page.

We also sought feedback on the service we provide in relation to tenants requests for services and repairs; we asked whether our tenants felt their requests were dealt with in a prompt and satisfactory manner – 80% responded either “agree” or “strongly agree” to this statement.

Professionalism is at the core of all our work at Lafford Homes, we are pleased this comes through in our service delivery with 85% of respondents stating the Lafford Homes team are “extremely professional” or “very professional” and 100% of respondents stating they would recommend Lafford Homes to friends and family.

We would like to thank everyone who took the time to participate in the survey.  All comments were carefully reviewed and any suggestions for improvement are being implemented wherever possible.